Refund policy

Last updated: May 13, 2026

At PulseCarry, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. We offer a straightforward return process to ensure you can shop with confidence.

1. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.

Final Sale Items: We do not currently have any items designated as "Final Sale." All standard purchases are eligible for return within the 30-day window.

2. Return Process

To start a return, you can contact us at Contact@PulseCarry.shop.

Return Shipping: We offer Free Return Shipping. Once your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.

Return Address: PulseCarry 214 Carey Ridge Ct Houston, Texas 77094 United States

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

No Restocking Fees: We do not charge any restocking fees for returned items.
Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Note: Please remember it can take some time for your bank or credit card company to process and post the refund too.

6. International Returns

For customers in our international shipping zones (including UAE, Austria, Australia, and others):

Please note that while we offer free return shipping, any original duties or taxes paid via DHL Express or other carriers may be non-refundable depending on your local customs regulations.