Return policy

Last updated: May 13, 2026

At PulseCarry, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. We offer a straightforward return process to ensure you can shop with confidence.

1. Returns We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

   

• You’ll also need the receipt or proof of purchase.

Final Sale Items We do not currently have any items designated as "Final Sale." All standard purchases are eligible for return within the 30-day window.

2. Return Process To start a return, you can contact us at Contact@PulseCarry.shop.

• Return Shipping: We offer Free Return Shipping.

• Approval: Once your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

• Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.

Return Address: PulseCarry 214 Carey Ridge Ct Houston, Texas 77094 United States

3. Damages and Issues Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

• No Restocking Fees: We do not charge any restocking fees for returned items.

• Processing: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

5. Contact Information For any questions regarding your return or our refund policy, please reach out to us:

• Email: Contact@PulseCarry.shop

• Phone: (281) 924-1565

• Address: 214 Carey Ridge Ct, Houston, TX 77094, USA